Privacy Policy

Last updated: 1 January 2026

Introduction

root-mink ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact or enquiry forms on our website
• Request a quote for our services
• Communicate with us via email or other channels
• Subscribe to any newsletters or updates

The personal information we collect may include:

• Name
• Email address
• Property address (for service delivery)
• Service preferences and requirements
• Any other information you choose to provide

Automatically Collected Information

When you access our website, certain information may be collected automatically, including:

• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• IP address (anonymised where possible)

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide quotes
• Deliver the garden care services you request
• Send service-related communications
• Improve our website and services
• Comply with legal obligations

Legal Basis for Processing

We process your personal data based on:

• Consent: When you have given clear consent for us to process your data for specific purposes
• Contract: When processing is necessary for delivering services you have requested
• Legitimate interests: When processing is necessary for our legitimate business interests, provided these do not override your rights

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist in our operations (hosting, analytics)
• Professional advisers (accountants, legal counsel) as necessary
• Authorities when required by law

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Enquiry data is typically retained for 24 months unless you request earlier deletion.

Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability
• Withdraw consent at any time

To exercise these rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:

root-mink
17 Riverside Gardens
Guildford, Surrey GU1 4LQ
Email: [email protected]